IN ORDER TO RECEIVE AN EXCHANGE OR REFUND, THE FOLLOWING REQUIREMENTS MUST BE MET:

• ALL EXCHANGES/RETURNS MUST BE PROCESSED THROUGH OUR RETURNS PORTAL BELOW WITHIN 14 DAYS DAYS FROM THE DATE YOU RECEIVED YOUR ORDER.

• ALL ITEMS MUST BE IN THEIR ORIGINAL, UNWORN AND UNALTERED CONDITION WITH ALL TAGS STILL ATTACHED.

• PROOF OF PURCHASE MUST BE SUPPLIED ALONG WITH AN ORDER NUMBER.

• SALE ITEMS, MYSTERY BUNDLES, SAMPLES/MINOR FAULTS, SWIMWEAR, ACCESSORIES AND PRINTS WILL NOT BE ACCEPTED FOR RETURN, EXCHANGE OR CREDIT NOTE. PLEASE CHOOSE CAREFULLY BEFORE PURCHASING.

IN LINE WITH OUR RESPONSIBILITY UNDER THE AUSTRALIAN CONSUMER LAW OR SIMILAR LEGISLATION, THE CUSTOMER WILL BE RESPONSIBLE FOR THE SHIPPING COSTS ASSOCIATED WITH ANY RETURNS/EXCHANGES UNLESS THE RETURN FALLS INTO THE FAULTY OR DAMAGED CATEGORY.

IT IS ADVISED THAT YOU USE A TRACEABLE METHOD AND TAKE NOTE OF YOUR TRACKING NUMBER WHEN POSTING BACK YOUR ITEMS, NINTHE WILL NOT BE RESPONSIBLE FOR ANY ITEMS LOST DURING TRANSIT AND WE WILL BE UNABLE TO PROCESS THE RETURN. FOR INTERNATIONAL CUSTOMERS, IT IS NOT NINTHE'S RESPONSIBILITY TO PAY ANY DUTIES AND TAXES INVOLVED WITH YOU RETURNING YOUR ITEMS.

UPON PROCESSING YOUR RETURN, IF YOU REQUIRE A PARTICULAR SIZE/ITEM WE ARE ABLE TO HOLD ITEMS ASIDE FOR YOU IF YOU CONTACT US VIA EMAIL. ALTHOUGH PLEASE TAKE NOTE THIS IS NOT ALWAYS POSSIBLE.

IF YOU HAVE RECEIVED AN ITEM DIFFERENT TO THE ONE YOU ORDERED, WE DEEPLY APOLOGISE. PLEASE CONTACT US AS SOON AS YOU RECEIVE YOUR ORDER.

NINTHE TAKE PRIDE IN PACKAGING AND PROCESSING ALL ORDERS. IN THE RARE CHANCE YOU HAVE RECEIVED AN ITEM THAT HAS A FAULT, PLEASE EMAIL US IMMEDIATELY AT HELLO@NINTHE.CO AND A FULL REFUND PLUS THE SHIPPING AMOUNT WILL BE OFFERED. PLEASE INCLUDE PHOTOS, YOUR ORDER NUMBER AND DETAILS OF THE FAULT.

ONCE YOUR PACKAGE HAS ARRIVED BACK TO US, PLEASE ALLOW 3 TO 7 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED. WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR REFUND OR CREDIT NOTE WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION EMAIL. FOR EXCHANGES OUR TEAM WILL CONTACT YOU TO ORGANISE THE EXCHANGE.

YOU WILL RECEIVE YOUR EXCHANGE/REFUND WITHIN 14 DAYS AS SOON AS WE RECEIVE YOUR RETURN. SHOULD YOU WISH TO RETURN AN ITEM PURCHASED WITH A CREDIT NOTE OR GIFT CARD, ANOTHER CREDIT NOTE OR GIFT CARD WILL BE PROVIDED.

PLEASE NOTE: NINTHE HAS THE RIGHT TO REFUSE ANY REFUNDS OR EXCHANGES IF THE ITEM DOES NOT MEET OUR TERMS AND CONDITIONS.

SUBMIT RETURN/EXCHANGE